Privacy Policy

Last updated: November 10, 2026

Who we are

This website is operated by Don’s Auto Towing Ltd (“Don’s Towing,” “we,” “us”), 671 Athabasca St W, Kamloops, BC V2H 1C5. It also includes pages for our sister company, Ballistic Transport. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

What we collect

Information you give us. When you fill out a form on this website (a quote request, a message to our office, or a Ballistic Transport quote), we collect what you enter: your name, phone number, email address, and details about your vehicle, load, locations, and timing.

Phone calls and texts. If you call or text us, we receive your phone number and any information you share during the call or conversation.

Website usage. Like most websites, ours may collect basic technical information such as your browser type, device, pages visited, and how you arrived at the site (for example, from a Google search or an ad). This is collected through cookies and similar tools, described below.

How we use your information

  • To respond to your request, give you a quote, and arrange service.
  • To contact you about a job you’ve requested, including by phone, email, or text message.
  • To keep records of the work we’ve done.
  • To understand how people find and use our website, so we can improve it and measure our advertising.
  • We do not sell your personal information.

Text messages

If you check the consent box on one of our forms, we may send you non-marketing text messages about your inquiry. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts. Consent to receive texts is not required to request service.

Service providers we use

We use a small number of trusted service providers to run this website and handle inquiries. They only use your information to provide their service to us:

  • GoHighLevel (LeadConnector) stores form submissions and helps us respond to inquiries. Its servers may be located outside Canada, including in the United States, where your information may be subject to the laws of that country.
  • GoDaddy hosts this website.
  • Google provides maps, reviews, search and advertising tools, and analytics.

Cookies and similar tools

This website may use cookies to remember settings, measure traffic, and understand which ads and searches bring people to the site. Embedded content, such as Google Maps and Google reviews, may also set cookies from those providers. You can block or delete cookies in your browser settings; the site will still work.

How long we keep it

We keep your information for as long as we need it to respond to you, provide service, and meet our business, legal, and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.

How we protect it

We use reasonable safeguards to protect your personal information, including secure (encrypted) connections on this website and access controls on the systems we use. No method of transmission or storage is completely secure, but we take care to protect the information you share with us.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to us contacting you, subject to legal and business requirements. To make a request, contact us using the details below.

Contact us

For privacy questions or requests, contact Don’s Auto Towing Ltd:
Email: office@donstowing.ca
Phone: (250) 374-6281
Mail: 671 Athabasca St W, Kamloops, BC V2H 1C5

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.